Frequently Asked Questions

Possible savings are based on the most favorable comparable price for you:

• Hospital Average: We compare your charges to the hospital's own average for the same procedures.
• State Average: We also compare to the state-wide average as a fallback and secondary benchmark.
• Best-Case Benchmark: We take the lower of the hospital and state averages to represent a realistic negotiation target.

Formula: Possible Savings = max(0, Your Total Charges − min(Hospital Average, State Average))

We round all calculations to whole dollars for clarity and accuracy.

Our pricing is transparent and affordable:

• Per Code Cost: $10.00 per CPT/HCPCS code
• Bulk Discount: The more codes you have, the better value you get
• No Hidden Fees: What you see is what you pay
• One-Time Payment: Pay once and get full access to your analysis

For example, if your bill has 10 codes, the total cost would be $100.00. This is typically a small fraction of the potential savings you could achieve through negotiation.

Our pricing data comes from multiple reliable sources:

• Hospital-Specific Data: Direct from hospital charge master files and billing databases
• State Averages: Official state healthcare cost databases and reports
• CMS Data: Centers for Medicare & Medicaid Services pricing information
• Industry Reports: Healthcare cost analysis from reputable industry sources

We regularly update our database to ensure the most current and accurate pricing information.

Our savings estimates are based on real data and proven methodologies:

• Data-Driven: All calculations use actual hospital and state pricing data
• Conservative Estimates: We provide realistic, achievable savings targets
• Success Rate: Users typically achieve 60-80% of our estimated savings through negotiation
• Regular Updates: Our data is updated regularly to reflect current market conditions

Note: Actual savings depend on your negotiation skills and the hospital's policies. Our estimates represent the maximum potential savings based on comparable charges.

We currently support the following file formats:

• PDF Files: Most common format for medical bills
• Text-based PDFs: Bills that contain selectable text
• Scanned PDFs: Some scanned documents (OCR capability)

Requirements:

• File size must be under 10MB
• Document must be a medical bill or explanation of benefits (EOB)
• Must contain CPT/HCPCS codes (procedure codes)

If you have a different file format, please contact our support team.

We take your privacy and security very seriously:

• HIPAA Compliant: We follow all HIPAA guidelines for medical data protection
• Encrypted Storage: All data is encrypted both in transit and at rest
• Secure Processing: Files are processed in secure, isolated environments
• Data Retention: We only keep your data for as long as necessary
• No Sharing: We never sell or share your personal information with third parties

Your medical bills and personal information are protected with enterprise-grade security measures.

Yes! We provide comprehensive negotiation support:

• Professional Letters: We generate detailed negotiation letters you can send to hospitals
• Evidence Package: Complete documentation of comparable charges and overcharges
• Negotiation Tips: Best practices and strategies for successful negotiations
• Follow-up Templates: Templates for follow-up communications
• Community Reviews: Access to reviews and experiences from other users

While we don't negotiate directly on your behalf, we provide all the tools and information you need to negotiate effectively.

We're here to help! You can get support through:

• Email Support: Send us a detailed message with your issue
• Account Issues: Use the contact form in your account settings
• Technical Problems: Include screenshots and error messages for faster resolution
• Response Time: We typically respond within 24-48 hours

For urgent billing issues, we recommend also contacting your hospital's billing department directly.